Return Procedures

Support
FAQ's
Warranty
Manuals
Drivers

HitachiDisplays VAR

How Monitors Work
How LCD's Work
How CRT's Work
Glossary of Terms

Occasionally a monitor doesn't work properly out of the box. Thankfully this doesn't happen too often and we'll do our best to resolve the problem as soon as possible.

It's important that you contact us within 30 days of placing your order to report any problems. We'll step you through a number of dianostic tests to confirm the problem and then make arrangements to get the problem fixed and get a replacemnet monitor on your desk.
Please use this process during the first 30 days or if you purchase the HitachiDisplays Premium Warranty.

If it has been more than 30 days since you placed the order, and if you didn't purchase the HitachiDisplays Premium Warranty, please use this process

Customers returning products for repair that, upon investigation, are determined to be in good working order are subject to a $150 diagnosis fee and will be charged to your credit card.

Advance Replacement Return Procedure
Advance Replacements and products that are received non-functioning

Contact Information for replacement
Contact HitachiDisplays Customer Support at: 1-800-562-2552 and…
1. Provide your name, address, and contact information
2. Be prepared to provide model, serial number, problem description and on-line order number or proof of purchase
3. HitachiDisplays will fax an Advance Replacement Agreement which must be signed and faxed back to HitachiDisplays Customer Service before a replacement unit will be sent. A purchase order number or credit card information will be required to secure return of your defective product.
4. HitachiDisplays will provide an RMA # and instruct you on the service process.
5. If your call is received prior to 1:00 PM PST, HitachiDisplays will overnight ship a replacement unit and a waybill for next business day delivery. (otherwise, the replacement will ship next business day)

IMPORTANT: Within 7 days of receipt of replacement unit:
· Pack defective unit using the box and packaging provided with replacement unit
· Affix preprinted waybill provided with replacement unit on outside of carton.
· Print RMA# clearly on outside of carton
· Ship back to HitachiDisplays designated repair location.


Be sure to have the driver of the freight company sign the waybill when they pick up your defective unit and keep a copy for your records. To avoid charging you for the replacement monitor, HitachiDisplays must receive your defective monitor within 14 days of the date your replacement unit was shipped.

(back to Service Policies)

Return for Repair Procedure
In Warranty, Out of Warranty Return/Repairs

Contact Information for replacement
Contact HitachiDisplays Customer Support at: 1-800-562-2552 and…
1. Provide your name, address, and contact information
2. Be prepared to provide model number, serial number, problem description and on-line order number or proof of purchase (for out of warranty returns, also have have credit card or corporate purchase order information available)
3. HitachiDisplays will provide an RMA # and instruct you on the service process including the repair location address.

IMPORTANT
· Pack defective unit using appropriate packaging
· Print RMA# clearly on outside of carton or the product will be refused by our repair center.
· Ship back to HitachiDisplays designated repair center.

(back to Service Policies)

Onsite Swapout Procedure
Premium Warranty Onsite Swapouts

Contact Information for replacement
Contact HitachiDisplays Customer Support at: 1-800-562-2552 and…
1. Provide your name, address, and contact information.
2. Be prepared to provide model, serial number, problem description and on-line order number or proof of purchase.
3. HitachiDisplays will provide an RMA #, instruct you on the service process and arrange a time for the technical courier's arrival.
4. For calls received prior to 1:00 PM PST, HitachiDisplays will deliver a replacement the next business day via FedEx or UPS. A Technical courier will arrive later that same day to install the replacement unit, ensure functionality, and pack/remove the failed unit.
5. Appointments for installation by the technical courier can be made between 1-4PM local time. The technical courier will arrive within 30 minutes of your appointment.


IMPORTANT
Please be sure to meet both the delivery person for the replacement monitor and the technical courier at the scheduled time to prevent the need for an additional trip, which would result in an additional fee. To avoid charging you for the replacement monitor, the courier must take your failed monitor.
Per the customer's request, HitachiDisplays can arrange to have the replacement unit accompany the installation technician, thereby eliminating the need for delivery via FedEx or UPS. This may be useful in cases the customer will not be at the location to accept a delivery. In this case, please allow an additional business day.

(back to Service Policies)


Return For Credit Procedure
30 Day Refund Returns

If for any reason you aren't happy with your HitachiDisplays purchase you can return it. Call us within 30 days of placing the order and we'll make arragements to take the product back and credit your account. You will only be responsible for one-way shipping costs for your product.

Contact Information for returns.
Contact HitachiDisplays Customer Support at: 1-888-338-6490 or email us at support@HitachiDisplays.com and...
1. Provide your email address and online order id number (CNLxxxxxx) from your packing slip or online order receipt.
2. Be prepared to provide model number, serial number and reason for return.
3. If your return is approved, HitachiDisplays will provide an RMA # and instruct you on the return process including the repair location address.


IMPORTANT
· Pack unit to be returned using appropriate packaging
· Print RMA# clearly on outside of carton or the product will be refused by our repair center.
· Ship back to HitachiDisplays designated repair center.
· Returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number. Please email return tracking numbers to returns@HitachiDisplays.com.

(back to Service Policies)