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Technical

Where are Windows NT drivers?

Are there monitor drivers for the Mac?

What does resolution mean?

Why is the vertical refresh rate important?

What is dot pitch and why is it important?

What is the difference between Aperture Grill and Invar Shadow Mask technology?

My monitor does not display the resolution I want and my monitor nominal says it supports this resolution. What's wrong?

Photoshop settings for Hitachi monitors?

Does Hitachi offer color calibration software?

Are Hitachi monitors 110/220 volt switchable?

How should I clean my Hitachi monitor?

Do your monitors ship with Mac adapters?

Warranty and Service

I have a Hitachi monitor that needs repair, who do I call?

What is Hitachi’s warranty on Dead Pixels?

What is Hitachi’s general warranty?

The user manual and/or warranty card is missing from my monitor packaging. How can I get replacements?

The following are phone numbers for other Hitachi products

I have an old Hitachi "Accuvue" monitor, who should I call for support?

Where can I purchase a Hitachi monitor?
Find an online reseller at this link or all customer relations 1-800-562-2383.

Do you sell monitors direct?
Yes, simply click on the "Buy Direct" button on the product information page. We also sell discontinued or refurbished models at our on-line factory direct store. Click here for links to companies that sell hitachi monitors on-line.

Who do I contact for Corporate, Educational or Government discounts?
Call us at (800) 562-2383 for Corporate, Educational, and Government pricing programs.

Where are Windows NT drivers?
Windows NT does not require monitor drivers. You just need to use the video card drivers with your system.

Are there monitor drivers for the Mac?
No monitor drivers are needed for Mac O/S. You use the Mac/video card drivers with your system.

What does resolution mean?
Resolution refers to the number of dots (consisting of 1 or more pixels) displayed on the screen. The greater number of pixels displayed translates into more information displayed on screen.

Why is the vertical refresh rate important?
The vertical refresh rate determines flicker - anything above 85Hz (Vesa Standard) is considered flicker-free. The higher the vertical refresh rates, the better. Please note that vertical refresh rates vary at different resolutions, so check each manufacturer’s maximum refresh rates at various resolutions when making a purchasing decision. LCD monitors do not suffer from flicker we recommend you run them at the manufactuers recommended refresh rate, this is typically 60Hz.

What is dot pitch and why is it important?
Dot pitch is the distance of one phosphor dot to the nearest dot of the same color, on the adjacent line. The dot pitch determines the graininess of the image on the screen - the lower (smaller) the dot pitch, the crisper the image.

What is the difference between Aperture Grill and Invar Shadow Mask technology?
Aperture Grill tubes use tiny vertical stripes of color the create the images while Invar Shadow Mask technology uses tiny dots of light in a heat resistant metal to create images. Hitachi monitors feature Invar Shadow Mask technology because it provides a brighter, better picture without the visible damper wire "shadow" lines across the screen that Aperture Grill tubes frequently present. So, Hitachi monitors provide crisper details for both text and graphics. See our section on how monitors work.

My monitor does not display the resolution I want and my monitor nominal says it supports this resolution. What's wrong?
First, check to ensure your computer video card supports these resolutions, some cards have very specific frequency ranges and will not support lower or higher resolution from what they consider the "normal" or "optimal" range. While the monitor may support the resolution, it is an output device and will run from the resolutions your computer video card will allow. Second, ensure that you have used the correct resolution on your video card and either the Hitachi or Microsoft standard drivers.

Photoshop settings for Hitachi monitors?
For PC
Gamma setting 2.2
White point 9300K (recommended)
Phosphors P22-EBU

For Mac
Gamma setting 1.8
White point 6500K (recommended)
Phosphors P22-EBU

X & Y coordinates for RGB color settings?
X Y
Red .624 .339
Green .285 .604
Blue .150 .065

Does Hitachi offer color calibration software?
No. You can purchase any number of commercially available color calibration software packages available on the market.

Are Hitachi monitors 110/220 volt switchable?
Yes, all current Hitachi monitors are 110/220 switchable and auto adjusting.

How should I clean my Hitachi monitor?
We suggest dampening a lint-free cloth with warm water and wiping the monitor screen. Alternatively, special CRT screen cleaning solutions can be purchased at most computer stores. Caution: do not use alcohol or ammonia based products to clean your monitor screen, as this will damage the monitor’s anti-glare coating.

Do your monitors ship with Mac adapters?
No. Most Mac systems no longer require adapters.

I have a Hitachi monitor that needs repair, who do I call?
If the problem occurs within 30 days of purchase, simply return the monitor to the place of purchase for an exchange (Please check the reseller's return policy to ensure they accept retruns before purchasing from them.); otherwise please visit our support page for contact information

What is Hitachi’s warranty on Dead Pixels?
All Hitachi LCDs sold after Jan 1, 2003 come with the following warranty:

dead pixels: 0
dead sub-pixels: no more than 5

This policy does not apply to refurbished units. Please see product pages for additional information.

For a definition of a pixel or sub-pixel, click here

What is Hitachi’s warranty?
Please see our warranty section for terms and conditions.

The user manual and/or warranty card is missing from my monitor packaging. How can I get replacements?
User guides can be downloaded from the product information page at this site. If you order online your monitor is automatically registed in our warranty system. Or email your name, address, telephone number, model number and serial number to customer relations or call 1-800-562-2552.

The following are phone numbers for other Hitachi products.
Hard drives 888-800-2770
CD/DVD drives 800-545-8317
Home Electronics
(such as VCR, cameras etc.) 800-241-6558
Please call 1-800-HITACHI or visit the Hitachi corporate site at www.hitachi.com and they will refer you to the appropriate contact.

I have an old Hitachi "Accuvue" monitor, who should I call for support?
As these monitor have been discontinued over 5 years ago, we no longer have drivers and materials in excess of the information on the discontinued page. Please use a standard Microsoft driver that fits within the specifications of your monitor. For repair service please call 1-800-536-6721.